At Laks Fashion World, we strive to ensure you are delighted with your handmade jewelry purchase. Our Return & Refund Policy is designed to be fair and transparent, ensuring a hassle-free experience for our customers across India, including Tamil Nadu. Please read the following terms carefully before making a purchase.
1. Eligibility for Returns
- Return Window: You may request a return within 7 days from the date of delivery for eligible products.
- Eligible Products: Returns are accepted for items that are:
- Damaged, defective, or not as described (e.g., wrong item, incorrect material, or manufacturing defects).
- In their original condition, unused, undamaged, and with all original packaging, tags, and accessories (e.g., jewelry box, authenticity card) included.
- Non-Eligible Products:
- Customized or personalized jewelry (e.g., engraved pieces or made-to-order designs) unless defective or not as described.
- Items that show signs of wear, damage, or misuse (e.g., scratches, tarnishing due to improper handling).
- Free gifts or promotional items included with your purchase.
2. Return Process
- Step 1: Contact Us:
- To initiate a return, contact our customer support team within 7 days of delivery at [laksfasionworld@gmail.com] or via WhatsApp at [+91 73059 92719].
- Provide your order number, reason for return, and photos of the product (if damaged or defective).
- Step 2: Approval:
- Our team will review your request within 3 to 5 business days and provide return approval with instructions, including a return shipping address.
- Step 3: Ship the Product:
- Pack the item securely in its original packaging and ship it to the provided address using a trusted courier service.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product).
- We recommend using a trackable courier service and retaining the tracking details for your records.
- Step 4: Inspection and Refund:
- Once we receive the returned item, we will inspect it within 2-3 business days to confirm eligibility.
- If approved, your refund or replacement will be processed as per the options below.
3. Refund Options
- Full Refund:
- Issued for eligible returns due to defects, damage, or incorrect items.
- Refunds will be processed to the original payment method (e.g., UPI, credit/debit card, or bank account) within 5-7 business days after approval.
- For cash-on-delivery (COD) orders, refunds will be issued via bank transfer or UPI to the customer’s provided account details.
- Partial Refund:
- In cases where minor issues are reported (e.g., slight mismatch in product description), we may offer a partial refund or store credit at our discretion.
- Replacement:
- If you prefer, we can replace the defective or incorrect item with an identical or similar product, subject to availability.
- Replacement shipping costs will be covered by Laks Fashion World for approved returns due to our error.
4. Non-Refundable Charges
- Shipping charges (original or return shipping) are non-refundable unless the return is due to our error.
- Cash-on-delivery (COD) fees, if applicable, are non-refundable.
5. Damaged or Defective Items
- If your jewelry arrives damaged or defective, please notify us within 48 hours of delivery with photos of the issue.
- We will arrange a replacement or full refund, and cover return shipping costs for such cases.
6. Customized or Made-to-Order Jewelry
- Customized or personalized items are non-returnable unless they are defective or not as per the agreed specifications.
- If a customized item is defective, we will work with you to repair, replace, or refund based on the issue.
7. Cancellation Policy
- Before Shipment:
- Orders can be canceled before they are dispatched by contacting our customer support team.
- A full refund will be issued to the original payment method within 5-7 business days.
- After Shipment:
- Once an order is dispatched, it cannot be canceled but may be eligible for return as per the above conditions.
8. Important Notes
- Condition of Returned Items: Products must be returned in their original, unused condition with all packaging intact to qualify for a refund or replacement.
- Proof of Purchase: A valid order number or proof of purchase is required for all return or refund requests.
- Fraud Prevention: We reserve the right to refuse returns if we suspect misuse or fraudulent activity.
- Tamil Nadu Customers: For customers in Tamil Nadu, we aim to process returns swiftly, leveraging local courier partners for faster turnaround.
9. Contact Us
- For any questions or assistance with returns or refunds, reach out to our customer support team:
- Email: [laksfasionworld@gmail.com]
- WhatsApp/Phone: [+91 73059 92719]
- Hours: Monday to Saturday, 10 AM to 6 PM IST
- We are committed to resolving your concerns promptly and ensuring your satisfaction.
Note: This Return & Refund Policy is subject to change. Please review the policy on our website at the time of purchase for the latest terms. Laks Fashion World complies with the Consumer Protection Act, 2019, and other applicable Indian regulations to protect your rights as a customer.
